Payment policy

Payments, returns & our guarantee

No surprises: you approve a written quote before we start, you know what's due and when, and our work is guaranteed.

How you can pay

Credit or debit card through a secure payment link or invoice we email you
Card or cash in person for local drop-off and pickup

We'll never ask for card numbers by email, text or direct message. If someone does, it isn't us. Prices are in US dollars, and sales tax is added where required.

Repairs, mods and custom work

Quote first. Every job starts with a written quote. Nothing is charged until you approve it.
Parts deposit. Once you approve, we invoice a deposit that covers the parts ordered for your exact console (screen kit, cap kit, shell and so on). Work starts when it's paid.
Changes on the bench. If we find damage that changes the price, we stop and check with you first. We never add charges you didn't approve.
Balance. The rest is due when the job is finished, before it ships back or is picked up. We'll send photos or a video of it working.
Can't be fixed? If we can't fix it, you don't pay for labor. We refund any unused parts that can be returned and send your console back.

Shop units

Shop units are paid in full before they ship or are picked up. Shipping is added to the payment link.
We hold a unit for 48 hours after sending the payment link. After that it goes back on sale.

Cancellations & refunds

Before we order parts: full refund of your deposit.
After parts are ordered: we refund whatever we can return to the supplier, minus any restocking fee they charge, or we send you the parts with your console.
Custom 3D prints are made to order and can't be refunded once printing starts, unless they arrive damaged or don't match what we agreed.
Refunds go back to the original payment method, usually within 5–10 business days.

Returns on shop units

Problem on arrival: if a unit arrives damaged, doesn't work, or isn't as described, tell us within 7 days of delivery. Send photos or a video if you can. We'll cover return shipping and repair it, replace it or refund it, whichever you prefer.
Changed your mind: you can return a unit within 14 days of delivery if it comes back in the same condition, with everything it came with. You pay return shipping, and the original shipping isn't refunded.
Message us before sending anything back so we know it's coming.

Workmanship guarantee

Everything we install or repair is guaranteed for 90 days from when you get it back. That covers the parts we installed and our work, such as a screen that fails, a solder joint that comes loose or a mod that stops working. If something we did fails, we'll fix it free, including shipping both ways.

It doesn't cover lost game save data (we can't guarantee saves survive any repair), drops, liquid damage, wear and tear, someone else opening or modifying the device, or original parts we didn't work on. Vintage hardware can still develop new faults elsewhere, and we're happy to quote those separately.

Unclaimed items

When your job is finished, we'll let you know and send the final invoice. Please pay the balance and arrange shipping or pickup within 30 days. If we can't reach you after 90 days, despite contacting you several times, we may treat the item as abandoned as far as the law allows.

Problems with a payment

If a charge looks wrong, email us at [email protected] before disputing it with your bank. We'll sort it out quickly.